The mht file format is completely useless. A plain text option with no attachments is a must. The fact that there are responses from 2009 and this has not been resolved by Symantec is an obvious indication that Symantec is in no rush to get this out.  SEP's ability to actually stop malware/trojan's/drive by's, etc is dubious to start with. We deal with one or more incidents a week and receiving an infection alert in an mht file on a phone then having to go to a windows machine and open it in IE juet to find out what is actually happening is ridiculous. Recently the mht file format had an exploit and MS's solution was to kill the file association.  

Symantec: Just fix the problem.  It is currently another reason not to deploy SEP in an enterprise environment.

Jim, or ANYONE from Symantec care to comment on this?

Hi Symantec, Jim or anyone reading,

I confirm that .mht attachments are really unconvenient...

Graphs and text in html body messages would really be more usable.

Please Symantec, could you be a little more informative

Thanx

Symantec, you guys are a bunch of clowns. This would not be anywhere near as ridiculous had you not gotten involved in the discussion to begin with. Nevertheless you did get involved and you did commit to fixing the issue 17 months ago. 

Jim Waggoner, Director product management, February 2010:
We are converting it to HTML.

WELL?

If Jim has moved on are there no other Symantec employees monitoring this thread? Surely 17 months of this issue getting bumped back to the top is enough for someone to have noticed it?

This is such a joke, and a very compelling reason to switch providers.

Sorry for the delay in our response here, we have been busy SEP12 to market.

SEP12 introduces notifications as HTML with all the information in the body of an email.

Scheduled Reports are still MHT's, but the feedback we have had from our wider customer base is that generally they wont be reading reports on their mobile devices.  Granted there are still some issues with MHT's on non-Windows platforms, and removing MHT completely is something we are looking at in the coming year, but hopefully notifications will solve the problem for most people.

thanks!

Any update

We are going to migrate 70 000 users in OWA 2010. More than one hundred people are recipient for SEPM Report like security managers, supervisors and administrators.

Today in OWA 2003, it is possible to open .mht

Tomorrow in OWA 2010, it will be impossible !

So WE ARE WAITING a new format for SEPM reports like pdf, html or anything else compatible Owa2010

Thank you very much !

Mht is crap, not only does it not open in a PDA, when I recieve it as an email attachment, I need to click three different times to get it open.  Symantec, you should be ashamed as a company.  PDA's have ruled the market for several years.  I am amazed at your disregard for your users.

Hello,

Whats the status for changing scheduled reports to other file formats?

LEVD

I think this is a relly good Idea.

Also it would be nice if it is possible to send encypted PDF Mails.

If the reports are sent to a partner or on a team Mailbox and not anybody should see the content of the report.

These emailed reports are driving me crazy.  When I get a risk alert I want to immediately see a handful of information.  I have zero interest in seeing pie graphs and charts.  I hate having to scroll through long emails just to find the specific bits of info I need, on top of which sometime it's a graphic and sometimes it's text in a small spreadsheet like chart.

All I want is:

1 - name of PC
2 - IP address of PC
3 - timestamp of event
4 - name of detected file or process
5 - name of infection
 

I'm sure only three quarters of the time I spend looking at any given SEPM alert email is spent trying to find the details I've listed, but it always seems like more.

Is there anyway to remedy this?

Marlin

Any Update regarding This

Yup - still waiting.......

Every other system I use saves/reports as PDF - why does Symantec have to be so antiquated (and so slooooow to fix!)

Recently I came to know that due to our security policies, .mht and .gif files are being blocked by IPS device.

Even the authentication failure notification contains attachement of two .gif files which are of no use at all.

Hence, there is a strong need of alternet file format option for scheduled reports and the attachements from notification mails should be removed.  

Waiting for this also.

+1

mht's are getting blocked by my organization's spam filter.

I have trouble viewing the mht file also.  I have to clear my temp files or I get an error. 

A plain text email would be ok.  And viewing the actual report on the SEPM machine would work.

Well I have to agreement with most of the comments here that Symantec has dropped the ball on the mht format.  Since I moved to V12 from V11 I can no longer read any reports, so upgrading has made my experience worst.

There needs to be an option to create reports in different formats.  Please conceder an upgrade that allow the option to create reports if different format for the majority of your users.