Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

ServiceDesk 7.5: Sort Process Type Actions

Created: 17 Apr 2013 | 1 comment
jpellet2's picture
4 Agree
0 Disagree
+4 4 Votes
Login to vote

This may seem trivial but having the ability to sort and move around Process Type Actions would be great. Adding a new action adds it to the top of the list but on an incident this can bury other actions such as editing an incident. Having the ability to also add dividers would be great too. This would allow us to create sections in the Process Type Actions box such as those relating to research and those relating to the incident directly.

Comments 1 CommentJump to latest comment

Lark's picture

Totally agree!  Given Process Type Actions are one of the few ways to work around limitations in the built in workflow processes we're getting a longer and longer list of these.

0
Login to vote