ServiceDesk 7.x, 7.1 sp2b, 7.5 - are not able to import nested groups membership
The latest version of Service Desk 7.5, like 7.1 sp2b, still need some improvements :
one of them:
- Able to read nested group members, to add them in the imported Actove Directory group...
If you import AD group, nesting other groups, you loose their other members. I am feeling coming back under nt4/w2000 :(
THATS IS AN IMPORTANT FEATURE BECAUSE:
If you use delegation for managing mutiple regions, you need to delegate groups members for a specific application, to each region. As standard, you create multiple regional groups, and nest them a single global group. You assign access to this application, from this group. That's simple.
ServiceDesk is based AD, so you can create a service calatog entry with "service button" for "incident" + "change": under this specific application, and assign reading & use rights to this application group. But your other region users, will never see this service in their SD7 Service catalog.
NESTED groups are not supported, YOU MUST MANAGE CENTRALY, a single domain group with all users this application, all the same multiple regions. So you MUST centralyze the change management this application, because SD7 not able to manage "NESTING".