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SORT Site Information for Bundled VCS Agents

Created: 24 Sep 2011 • Updated: 10 Nov 2011 | 5 comments
mikebounds's picture
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Status: Partially Implemented

 

If you are a customer looking to see if there is an Apache agent for VCS, then from SORT it apears there is only an agent for Apache for ApplicationHA on Linux.  In particular if you click on "Agent Type" of "All" which should include Bundled agents as Bundled Agents is a "Agent Type" then Apache is shown as below

Apache (1.3, 2.0, and 2.2. Also supports the IBM HTTP Server 7.x)     Red Hat Enterprise Linux 5:  
ApplicationHA 5.1SP2 x86-64      

 

  SUSE Linux Enterprise Server 11:  
ApplicationHA 5.1SP2 x86-64      

 

   

If you look at IBM WebSphere Application Server, then this also shows as only being supported in ApplicationHA on Linux and this is NOT a bundled agent so I presume there is no agent for VCS for IBM WebSphere Application Server, but there is for Apache.  The fact that Apache is a bundled agent appears to be an arbritruary decision taken by Symantec, not a logical differentiation of Apache from other applications.

Most agents when you click on them you get a "Detail" page which tells you the versions the agent supports and gives you a link to the specific agent doc, but for some apps like "Apache ActiveMQ" when you click on this, it tell you the versions it supports, but the Notes say use Agent Builder tool and gives you a link to the Agent Builder tool doc.  This is exactly how Apache should be handled - you should get be able to click on Apache link for your particular O/S and be taken to a detail page which shows you the versions supported and a Note saying this is a bundled agent with a link to the bundled agent guide for that O/S.  

If you select "Agent Type" of bundled agents, then I think you should a list of the bundled agents - not a link to the doc, and I think all agents should be listed, but definatley agents that were not always bundled agents like Apache and Samba.  Giving information for LVM and ZFS agents would be useful here as customers often ask if these are supported.  Also for NIC and IP agents, the version or Notes column could show what they support - i.e IPMP and NIC bonding.

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Satish K. Pagare's picture

Mike, appreciate your feedback. We will work towards your suggestions making the experience simpler.

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ScottK's picture

Mike,

At least some of your idea is implemented -- please take a look when you have a moment and let us know

Thanks,

Scott

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mikebounds's picture

This is better for Apache, but you still need to add link to bundled agents guide or at least say this is the name of the document you need.

But this is not done for other agents like Samba and also bundled and other agents and I think this needs to be done, especially in light of the fact that Symantec frequently moves the location of agents.  For instance I tried to find 5.1SP1 CVMVolDg agent definition today and in 5.1 it was in cfs_admin, but in 5.1SP1 it is in cfs_install.  And for VVR, in Windows agents are in vvr_admin, but for UNIX then are in a separate vvr_agents doc and in previous versions I think I have seen them in a DR solutions guide.  On SORT, it only tells you where VVR agents are located for 5.1SP1 for UNIX, it does not include info for 5.1SP1 for Windows or info on 5.1 or 5.0 for any platform.  

So for example for SRDF agent for 5.1SP1 for UNIX, SORT shows nothing is there, so then does this mean it is missing, like so many agent docs,  or has agent not been updated from 5.1 to 5.1SP1 so you use use 5.1 SRDF agent with 5.1SP1 VCS? 

I have been using Symantec products for over 10 years and I often have issues trying to find docs, so I can't imagine what it is like for someone new to Symantec, it must be a nightmare to find stuff.  This is better since SORT as at least nearly all info is on one site now, so hopefully SORT will get better so it is easier to find stuff.

Mike

UK Symantec Consultant in VCS, GCO, SF, VVR, VxAT on Solaris, AIX, HP-ux, Linux & Windows

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Ranga Rajagopalan's picture

Mike,

Thanks for the helpful feedback. This is work in progress, let me clarify where we are with some of the points you have raised above:

(1) Bundled agents information for Linux/Unix is now available through SORT. You cannot download the agents through SORT but you will get a pointer to information for the agent you are looking for.

(2) Bundled agents information for Windows will shortly make it to SORT. This is already in the roadmap.

(3) Agents are re-certified for major/minor releases and inherited for SP/MP releases. So, an entry for 5.1 for a specific agent indicates its availability with all SP/MP releases on 5.1. We will work on making this information easier to present through SORT.

(4) We have been making continuous changes to make all agent documentation available through SORT. I do not think we should find any gaps now for Unix/Linux documentation - any missing information would now be a defect that we should fix on Unix/Linux front.

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mikebounds's picture

I've had a look and this looks good.  This should make it a lot easier for customers to find information on agents.

I guess the question now is how far do you go.  For example I don't see information on the AIX MemCPUAllocator or WPAR agent.  In VCS 5.0 these agents did not exist, so these were new agents for 5.1.  A customer may look on SORT to check if virtualisation technologies have agents so they are supported in VCS, so from SORT it would appear they are not supported as they are not present.

An alternative approach, could be to put a note on https://sort.symantec.com/agents to say, for Virtualisation, storage and network agents, see the bundled agents guide.  You could maybe put this note just above where it says "To download the complete agent pack tarball for all platforms, or to download all agents for a specific platform, click the appropriate link below"

Or maybe have a link to a table showing what virtualisation technologies are supported by platform.

Mike

UK Symantec Consultant in VCS, GCO, SF, VVR, VxAT on Solaris, AIX, HP-ux, Linux & Windows

If this post has answered your question then please click on "Mark as solution" link below

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