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Subtask Auto Close on Resolution and Schedule for Later

Created: 24 Jul 2013
jbrown's picture
1 Agree
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Subtask in Incident Management – Give administrator of ServiceDesk the option to allow open subtasks to “block” the resolution of an incident or Make it an administrator option to not close subtask on the resolution/schedule later of an Incident, either hiding the button or make the user confirm that the subtask will be closed.