Video Screencast Help

Symantec Anti-virus for Linux ( Reporting incorrect hostname)

Created: 09 Sep 2013 | 1 comment
SDM-STORE_TS's picture
1 Agree
0 Disagree
+1 1 Vote
Login to vote

Issue:

Our Linux Clients are not reporting as unique devices, but rather as the same device in the SEPM Database.  Hence we do not have a clear idea of how devices are reporting into the Database.

Reference: case 02853507 

Let me try to be clear, when I said that your naming convention is not compatible with our reporting agent, what I was saying is that our reporting agent can not gather or log the information coming in from the clients in a successful fashion because of the way they are named, the machines do not have unique enough names for the reporting agent to record/log them correctly.

There are two possible options to fix this:

The first and most likely fix is for you to change the way you name your machines so that they have a unique enough name for the reporting agent to differentiate between machines and be able to include all of the information it is recording instead of "thinking" it's the same machine is checking in 5000+ times. *** This is not possible as it will break the application running on these devices ***

The other much less timely, if it is incorporated, is to submit a feature request to see if we can add a change to the product build to work with the way you have your system naming set as it is.

I have found that the reporting script (perl) is using the short form of the hostname.  A quick solution would be to change the code to use the FQDN instead.

 

I would appreciated it someone can investigate altering the code to use FQDN in place of the device id.

 

Thx,.

Comments 1 CommentJump to latest comment

Mick2009's picture

Hi SDM-STORE_TS,

Just a quick note: an enhanced SEP fro Linux is currently under development and is expected to be available in 2014.  This is likely to bring the solution to the issue.

Many thanks!

Mick

With thanks and best regards,

Mick

0
Login to vote