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Symantec Connect- Marking Solution in Forum!

Created: 17 Feb 2012 • Updated: 27 Feb 2012 | 8 comments
AR Sharma's picture
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Status: Alternative Solution

There are many replies in Symantec Connect forum remains as it is, without being marked as solution, however they are actually the solution. This could be because of user not knowing the importance of marking a solution or because of not bothering to mark as solution. And this discourages the participants.

Just to encourage more people to join Connect and try to provide solution, it is extremely important to look at this issue.

My idea is- may be someone from Symantec review all the thread which are 1-2 months old and mark solution, if someone has actually provided it.

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AmolB's picture

Its a good idea but it will be a big challenge to the Admins.crying

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Thomas K's picture

Reviewing all threads is not likely going to happen. The community managers have their hands full with so many other tasks. Reading through each thread would take a lot of time out of our days. If you see threads that have an obvious solution posted, PM the link to the community manger. They can then mark the post solved.

 

Best,

Thomas

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Ian_C.'s picture

Your idea currently does seem the easiest going forward.

I would think that making users of the forum more aware of this functionality. Stuff like

To be honest, I do not know where to find the names of forum managers.

Please mark the post that best solves your problem as the answer to this thread.
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AR Sharma's picture

Its nice to see that workaround is there in place! Thanks for clarification, Thomas! I wasn't aware of this.

Thanks & Regards,

AR Sharma, CISSP

IBM Certified System Admin- Lotus Domino V7

ITIL V2 Certified

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Srikanth_Subra's picture

Ya..iam also supporting your idea..since solutions + questions..yes

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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Yannick Faven's picture

I would propose my application :)

Seriously, will do as you propose Thomas !yes

SEPM 12.1 RU2 MP1 on a Windows 2008 R2 SP1 (64bits) in an ESX 5 virtual machine

About 250 clients connected via Local or Wan connections.

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Knowlege value is to be shared !

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NRaj's picture

Good to know.

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kishorilal1986's picture

Thanks AR for arising this issue and also got nice clarification from Thomas.

Regards

Kishorilal

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