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Symantec Service Desk 7.5 - Automation Rule backup and restore option

Created: 17 May 2013 • Updated: 26 Aug 2013 | 5 comments
ramlan's picture
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Hi,

I would like suggest enhancement request for SD 7.5 Automation rules backup functionality.

It would be great as well if all the email template can be backup as well.

Unfortunately in the current version of ServiceDesk/Workflow there isn't any  way to backup or restore automation rules in workflow 7.5.

Regards,

Ramlan

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TGiles's picture

Actually I'm in the process of posting a Video article showing how to use the Import Export project that has been created for this very purpose. With the project you will have the functionality to import /export both rulesets & e-mail templates for Change & Incident Management.

The article will be available next week, as I'm having issues getting the video attached properly. With or without the video, however the article will be up next week.

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Lark's picture

Hi TGiles,

Sorry to pressure you but did that article and video get posted?  The MP1 implementation guide references HOWTO84051 "How to Backup and Restore Automation Rulesets and Email Templates" but that doesn't seem to exist.

Perhaps I'm being a little impatient and it will appear soon?

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CNWilliams's picture

Hi Lark,

Tylor's video and Import/Export project are posted:

ServiceDesk 7.5 Rulesets & E-mail template Import/Export project

https://www-secure.symantec.com/connect/videos/servicedesk-75-rulesets-e-mail-template-importexport-project

Kindest Regards,

CNWilliams

CNWilliams

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ramlan's picture

I find it really helpfull ,especially when migrating the rules from development to production.

Just want to add lilttle information that we need to browse to "http://hostname/importexport" after the workflow published.Thanks TGiles

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ramlan's picture

Hi TGiles,

We have upgraded out Development Server from SD 7.5 MP 1 to SD7.5 SP1.

We have created set of rules and email templates for Change Management.

Using ImportExport workflow failed to export from Dev server.

have u ever tested importexport workflow in SD 7.5 SP1?. Thanks in advance

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