Ticket History details.
It would be nice to have a detailed log of ticket in history not just the process message which just give the task type performed and by not how performed.
1. Say an environment has few queues and a ticket is sent among 3 queues one after other. Than it do not show the queue names or other details.This is how it shows after removing process messages. There is no wat for the managers to track the change except if the support add comment and specify the queue chnages.