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Unified Access to NFR or Trial software for Symantec Partners

Created: 13 May 2011 | 4 comments
Adam_BN's picture
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It would be nice to have unified access across all levels of partners for NFR or Trial software, so that the partner can have hands on experience with the product in line with training. Therefore it is much easier to take a support case, or provide advice/consulting for the end-user or potential buyer. There is a major difference in what is available for NFR software between registered and silver-plat. partners. I am creating this idea due to my own frustrations with this matter.

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UFO's picture

Support that. In addition: isn't it funny that to get the NFR version of some Symantec product partner should get certified on this product, and to get cerfied partner should train the specialist, and for the specialist it is neccessary to have the product installed in their IT-lab?

STS: DLP

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Adam_BN's picture

Exactly. This is due to PGP Universal Server software/hands-on and the specialization exam.  I watched all the videos online for the PGP training many times, read the PDF's religiously, and yet the actual exam I went to take, TWICE, had questions that were completely different or not in any of the resources at all.  This may be due to the fact I pursued this almost immediately after the acquisition of PGP, but nevertheless, it was a waste of my time and money, and I still don't hold the Encryption Specialization.  Not to include Filestore, a product I'd absolutely LOVE to get my hands on to dig deep and see what it has to offer.  I posted a in query about a NFR for Filestore on Connect, and was told to talk to my SE.  After about 50 or so emails, 5 different people, I got the answer "Filestore is a very complicated product.  It seems as though you, being SMB, dont show the market for Filestore. We could send out a SE to your office and provide a in-person demo."  I am well aware it is a complicated product. I personally have plenty of experience with Veritas, network storage systems, and Symantec Products, not to include my tech team. And isn't FileStore a NAS? That's for small to midsize deployments. Large companies and enterprises and far more common to use a type of SAN; how is it not in my market?? What if I wanted to expand my companies clientele to mid-to-large companies?  Your telling me that I have to either spend the approx $2000 on a license just to TEST this, or find another product, like another companie's product?? Symantec, you have been more than great to me and my company, but honestly it's a simple thing to fix, why is it such a pain in the ass to do it??

Adam St. George
Bombshell Networks

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conlin's picture

I agree.  It's a very slanted way to extract yet additional monies out of the very people they want to sell their product.  I wish I could get reimbursed for all the labor dollars my company has lost supporting the Endpoint product line since the introduction of v11.  The first five versions were absolute junk and cost me untold thousands in lost labor revenues trying to keep my clients networks running with a product that was released far too early.  People bitch at Microsoft all the time about product quality, but Endpoint  v11.0.0 through v11.0.4 cost me far more than one full subscription to SEP to learn it's idiosyncrasies.  V12 better be a solid product or I will be switching my clients to another vendor.  Free NFR's or not.

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IncrediBill's picture

Hi Adam

Did you finally pass the PGP exam?  I am taking this test tomorrow, and have followed the same path as you have, and have worked with it to a degree.  Any advice?

Thanks in advance..

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