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A way to for Backup Exec to reliably send email by SMTP

Created: 23 May 2012 | 2 comments
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It is apparent to me and many others that the SMTP system in Backup Exec has been broken almost as long as I have been using it, sometime around 2005. That was probably before they were even taken over by Symantec, but the problem was able to be fixed then. Now, I have tried all mentioned solutions and am done with Symantec. The only thing I can suggest to Symantec is to fix the SMTP problems in Backup Exec once and for all.

I can set up all sorts of other devices on my network to send me notifications with ease, but for some reason Backup Exec always seems to fail at sending a simple email.

Please fix your broken SMTP engine in Backup Exec.


Eric Patterson

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Camila Hudson's picture

Hi Eric,

I was going through your posts to understand a little about the problem that you are having there related to SMTP.

I found this article and I don't know if you tried the two solutions suggested there:

I hope it will solve your problem.



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CraigV's picture

...not sure which version of BE you're using, but I've successfully used this with BE 11d, 12.5 and 2010 (all versions).

If it's not working, then there is an issue which you should consider logging on the Connect forum.

Alternative ways to access Backup Exec Technical Support:

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