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Suggested June 11, 2009 12:21AM by pbogu

It would be nice to have a list of known and confirmed bugs that Symantec support knows with a plan to fix it and maybe voting system (like in ideas) that we may vote what should be fixed first. With a bug there should be also ETA for a fix (in what release it will be fixed). Sometimes there is a known problem and even whitepapers available but only for internal use and it would be handy to be able to seek and reference something when calling support (obviously I'm not expecting that some ...

24 Comments (last comment 1 day 6 hours ago)

Status:

In Review

0 votes

Suggested October 28, 2009 8:06AM by DuckHunter

Here are a few suggestions for the Symantec Licensing Portal The ability to add a Certificate number to pull in all the licenses on that Certificate instead of adding each Serial Number. When drilling down to the details of the license, you don’t know when it will expire. We have to go back to the original email or paper certificates to verify when we have to renew or rely on the Symantec Licensing Renewal emails. At the portal you could prompt the user that their licenses for XYZ ...

No comments yet.

Suggested October 22, 2009 3:47PM by BWMerlin

I would like to suggest the ability to recive email notification when a new post is made to forum topics, blogs and articles etc without having to post in those threads, blogs or articles. I think this ability would be great because sometimes you want to be informed of new posts without having to contribute to the forum thread, blog or acticle or subscripting to multible rss feeds.

1 Comments (last comment 4 weeks 2 days ago)

Status:

Already Offered

0 votes

Suggested October 19, 2009 12:40AM by pkh

Recently, I logged a case using the Mysupport website. It took 1 hr 40 mins before my support entitlement was verified and the case forwarded. If the intention is to get people to log their cases using the Mysupport website, then this long lag between case creation and case approval should be drastically shortened or eliminated. Otherwise, people will continue to call tech support as the approval process is negligible once you are connected to the person logging cases.

No comments yet.

0 votes

Suggested October 19, 2009 12:33AM by pkh

When I look up my cases on the Mysupport website, I noticed that the time is wrong. Although the timings are listed as GMT, they are actually GMT-7. This should be corrected. Also, it would be good to have a facilty to define a timezone for each user and then translate the case timings to the user's local time.

No comments yet.

Suggested October 13, 2009 8:26AM by Vikram Kumar-SA...

When using the SEARCH options from inside the forum there should be a filter for Solved threads. As there are filters for TYPE, PRODUCT, TOPIC, COMMUNITY AND AUTHOR. So there should also be a filter for Solved threads.

1 Comments (last comment 6 weeks 4 hours ago)

Suggested September 13, 2009 7:32PM by JRV

Prelude Initially, I wrote this about Backup Exec, because that's where I ran into this problem. I'm also a SAV & SEP veteran but don't recall seeing this heinous language in their KB articles. So maybe it's a Veritas thing. But, whatever... ...then it occurred to me that while BE may (or may not) be the only Symantec enterprise product to which the symptom applies, the cure is universal. Because it bridges a huge gap between the goals of Symantec Sales, Support, ...

15 Comments (last comment 8 weeks 1 day ago)

Suggested September 7, 2009 12:49PM by Vikram Kumar-SA...

Earlier in STN we knew who all are online/Logged in right now.Even in Connect there should be option where we can see who all are logged in right now. People tend to wait for reply from someone whereas the other person might have logged out due diffrent timezone (must have gone to sleep ).. If not a glowing bulb next to the name then atleast the way we used to have long back in STN in the Overview page.

4 Comments (last comment 1 week 5 days ago)

Status:

In Review

Suggested August 21, 2009 8:25AM by SteveMcK

We need support for ZIPX files for the AV for NetApp Filers. I've put Endpoint (AV) in the list of products below, since I don't see the NetApp AV product listed! Thanks, Steve

1 Comments (last comment 13 weeks 5 days ago)

0 votes

Suggested July 24, 2009 12:32PM by marcogsp

This is probably a problem in other forums, but I'll limit my request to BESR. More Ghost version 14 and below traffic is appearing in the BESR forum. Since these consumer versions of the product are based on the enterprise versions, a cross reference chart of the version numbers would be handy.. Sometimes a fix for one version does not apply to other versions. With no frame of reference, it is sometimes difficult to offer accurate advice. This could be done as a ...

No comments yet.

Suggested June 24, 2009 1:11AM by pbogu

There are some RSS feeds on Symantec website but one is missing and it's RSS feed for KB. It would be a lot easier to keep yourself up to date what's going on if there is a feed that we can monitor. I think it should be categorized in similar way as Connect forums so you can choose which products KB you want to monitor. <evil mode=on> McAfee has it on their KB ;) <evil mode=off>

1 Comments (last comment 13 weeks 1 day ago)

Suggested June 23, 2009 7:59AM by Frank019

I though since we are all comming here because we are using symantec. Their could be symantec product (software) in the reward list, even if the point total might be high. Or even % off for upgrade.

No comments yet.

Suggested June 23, 2009 7:31AM by mister paul

One of MySupport's more frustrating aspects is the lack of support for attachments, or at least for images. When I create a case, I often want to provide a screenshot to show or better explain the issue. This appears to be impossible. A picture is worth 1000 words...

2 Comments (last comment 16 weeks 5 days ago)

Suggested June 23, 2009 7:22AM by mister paul

Using MySupport is extremely frustrating. The communication between the engineer and the customer mostly takes place in email, but that email does not appear as a part of the case history. If you change support engineers, they may or may not look at the email history. If you look back at an old case, or a case that someone else in your company created, you miss half (often much more than half) of the important details. The case history should be a one-stop shop for ...

1 Comments (last comment 12 weeks 6 days ago)

Suggested June 18, 2009 5:55AM by CraigV

I've seen a number of posts in a lot of the forums, where guys have the correct solution in place. However, these guys aren't rewarded for this, so the forum post stays open. I'd like to see some way in which we either vote on the answer, or if a moderator can close off, and reward points to the guy who has had the right idea/solution. Anybody feel the same...?

16 Comments (last comment 7 weeks 5 days ago)

Status:

Partially Implemented

Suggested June 16, 2009 9:59PM by sujay70524

I have hav this cool idea How if Reward point were distributedto members who had completed some milestone like- 1. Provided 25or 50 solutions 2. Suggested 500 posts 3. Created 50 downloads 4. submitted 10 Articles,etc. so this will help in idulging member to help more & more kindly think on this

4 Comments (last comment 22 weeks 4 days ago)

Status:

In Review

Suggested June 12, 2009 9:24PM by Sean.B

Trying to find the User's Guide PDF for NS 7 is like trying to find a needle in a hay stack. I often just end up going to http://www.altiris.com/support/documentation to get what I want. I have tried to get the documentation by going to Symanatec's website but the link for documentation leads to a dead-end. This is after I follow the directions from a saved copy of the PDF (which btw needs updated, still references juice, see page 24) that instruct you to go to ...

No comments yet.

Suggested June 11, 2009 6:14AM by PPettit

Please, Symantec, add the option to mark certain cookies as safe or find some other way to easily manage cookies. I've noticed that in both Norton Internet Security 2009 and Symantec Endpoint Protection 11, these products want to handle cookies in two ways: delete all cookies or ignore all cookies. There is no option to delete or retain specific cookies. Does Symantec not understand that there are certain cookies that are actually useful and do not contain personally identifiable ...

No comments yet.

Suggested May 27, 2009 9:50PM by sujay70524

How if Symantec Connect will be available on GPRS enabled mobile phones??? This will let people help others more frequenly & community will also expand

9 Comments (last comment 4 weeks 3 days ago)

Status:

Reviewed

Suggested May 22, 2009 10:34PM by sujay70524

How if quizzes are introduced in the community in order to increase knowledge of members & they can learn more & more things

9 Comments (last comment 18 weeks 4 days ago)

Status:

Reviewed

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