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BESR backup job hangs at 95% on a long run while taking backup saying 'Updating History'

Created: 22 Jan 2011 • Updated: 09 May 2011 | 2 comments
David F's picture
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Run an All drive backup on BESR 9.0.2 for 1 or 2 weeks.
The job configuration is as follows:
a) Schedule for every 15 minutes.
b) Automatically optimize: Never/4hours/12hours.
c) The destination should be a Network Location.

At some point the Backup job hangs at 95% saying 'Updating History'.

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Ruud van Dijk's picture

We do have this same issue with BESR 8 and haven't found a workaround yet. For a while now, backups are not beeing made. We like to obtain this hotfix to sort this issue. How can we contact Symantec Technical Support for this?

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Chris Riley's picture

Ruud,

There is no hotfix for this issue yet. I'm going to edit this known issue and correct it - sorry for the confusion.

The following TechNote has the workaround but this only applies to BESR 2010. I you are seeing the same issue with 8.x, I would encourage you to open a case with support so that this can be investigated further.

http://www.symantec.com/docs/TECH141655

Hope that helps.

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