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An additional information entry, 6C8F043D, is created after automatic deletion of earlier recovery point image in Symantec System Recovery (SSR) 2013

Created: 05 Feb 2013
David F's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2013, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

After the auto deletion of an earlier recovery point to comply with the number of recovery points saved specified within the backup job settings, a second informational entry as shown below is generated under both the Symantec System Recovery (SSR) 2013 console tab  ADVANCE | VIEW: Event Log and in the Windows application event logs. This issue occurs when maintaining the recovery point retention period on both the primary and offsite storage locations. This issue occurs more frequently when using removable storage, but it has been reported to occur with other storage mediums as well. Customers reporting systems having this issue state this did not occur with earlier versions of SSR on these systems.

Error

Log Name:      Application
Source:        Symantec System Recovery
Event ID:      100
Task Category: High Priority
Level:         Information
Keywords:      Classic
Description:
Info 6C8F043D: Recovery point <PATH_TO_RECOVERY_POINT_FILE> deleted to comply with the number of recovery points to save for each drive.

Environment

Symantec System Recovery 2013

Windows based clients

Cause

Under investigation