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Backup Exec engine may crash faulting ImageBasedFHPlugin.DLL when searching for files to restore in Backup Exec 2010 R3.

Created: 16 May 2013
Justin2.0's picture
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Product(s): Backup Exec, Backup Exec - 2010
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information
Problem:

In Backup Exec 2010 R3 when searching for files to restore the Backup Exec Engine may crash during that search.

 

 
Error:

Errors seen in the Windows Application and System event logs:

Log Name:    Application
Source:        Application Error
Date:          4/1/2013 3:45:23 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Backup Server
Description:
Faulting application name: bengine.exe, version: 13.0.5204.128, time stamp: 0x5022dfb5
Faulting module name: ImageBasedFHPlugin.DLL, version: 13.0.5204.114, time stamp: 0x4e6a782a
Exception code: 0xc0000005
Fault offset: 0x0000000000009c2f
Faulting process id: 0x1218
Faulting application start time: 0x01ce2ef0afbd4e78
Faulting application path: C:\Program Files\Symantec\Backup Exec\bengine.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\ImageBasedFHPlugin.DLL
Report Id: b1042d7c-9b04-11e2-8d53-001ec9dcbe3e

______________________________________

Log Name:    Application
Source:        Windows Error Reporting
Date:          4/1/2013 3:45:25 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Backup Server
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: bengine.exe
P2: 13.0.5204.128
P3: 5022dfb5
P4: ImageBasedFHPlugin.DLL
P5: 13.0.5204.114
P6: 4e6a782a
P7: c0000005
P8: 0000000000009c2f
P9:
P10:

______________________________________

Log Name:      System
Source:        Service Control Manager
Date:          4/1/2013 3:45:25 PM
Event ID:      7034
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Backup Server
Description:
The Backup Exec Job Engine service terminated unexpectedly.  It has done this 1 time(s).

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.