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Backup Exec Remote Agent Crashes on Windows XP Media server during Hyper-V GRT backup to disk

Created: 19 May 2011 • Updated: 12 Jul 2011
Steve Y's picture
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Product(s): Backup Exec, Backup Exec - 2010
Severity: Minor functionality
Status: Will not fix
Tech Note: More Information

 

When Backing up a remote Hyper-V server with GRT enabled to disk on a WIndows XP 32bit media server the Backup Exec Remote Agent stops on the media server.   The Backup Exec remote agent terminates when the job is in the "Updating Catalogs" status.

 

Windows XP 32 bit Operating System doesn't provide support for VDS (Virtual Disk Service) API.  This is required to mount the VHD file for GRT operations

 

WORKAROUND:

Perform Non-GRT Backups.  Backup Guest thru the Backup Exec Remote Agent to protect Agent Options (SQL, Exchange, Active Directory).

Install Backup Exec as a Media Server on a Windows 2003 or higher Operating System