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Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server.

Created: 12 Jul 2011 • Updated: 11 Feb 2013 | 7 comments
dedupe-works's picture
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Will not fix
Tech Note: More Information

Backup Exec Admin Console goes into a "Not Responding" state after attempting to establish a trust with a remote server.

A connection request is sent from the media server and received by the remote, but the connection open reply is not received by the media server from the remote.

This causes the hang in the UI.

For more information, please see the related tech note.

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Jonny Roadley's picture

Did this get resolved, we are now completing a migration and hit this with one server.

 

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dedupe-works's picture

You might check the Backup Exec Remote Agent Utility security tab to see if there are media servers listed that are stale.

Remove any un-needed media servers and attempt to re-trust the server.

Regards.

Randey

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Jonny Roadley's picture

Tried that already... Server is trusted by the CAS and the two Media Servers.

Interestingly, this is a Windows 2003 cluster, SQL 2005 SP2 using mount points - it maybe trying to browse the mountpoints that could be the issue.

That said, we have 2008R2 SQL clusters migrated fine!

 

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dedupe-works's picture

Start a new forum post on it. This doesn't sound like the same issue.

Regards.

Randey

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peteriss's picture

Hi,

I am new to Symantec Backup Exec. We have installed Symantec Backup Exec 2010 R3 and pushed agents to our Windows servers.

We are trying to set up backup jobs, but when selecting any server from list console hangs. We can only expand local server where Backup Exec is installed.

And also all remote servers show yellow exclamation pointer in the selection list.

Is this the same issue?

 

Thanks,

Peteris

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dedupe-works's picture

Peteriss -

Thank you for your reply.

Open a new backup, right click a remote server, and select "Establish trust relationship" from the context menu.

Refer to this document for enabling and troubleshooting assistance.

http://www.symantec.com/docs/TECH158716

 

If the document does not assist with the issue, I would suggest making a support case.

Regards.

Randey

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dedupe-works's picture

This issue is currently under investigation by Symantec Corporation.

Regards.

Randey

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