Video Screencast Help
Search Video Help Close Back
to help

Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server.

Created: 12 Jul 2011 | Updated: 11 Feb 2013 | 7 comments
dedupe-works's picture
dedupe-works Symantec Employee Accredited
0
Votes
Login to vote
Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Will not fix
Tech Note: More Information

Backup Exec Admin Console goes into a "Not Responding" state after attempting to establish a trust with a remote server.

A connection request is sent from the media server and received by the remote, but the connection open reply is not received by the media server from the remote.

This causes the hang in the UI.

For more information, please see the related tech note.

Known Issue Filed Under:
, , , ,

Comments 7 Comments • Jump to latest comment

Jonny Roadley's picture
Jonny Roadley
Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server. - Comment:24 Jan 2013 : Link

Did this get resolved, we are now completing a migration and hit this with one server.

 

0
Login to vote
dedupe-works's picture
dedupe-works Symantec Employee
Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server. - Comment:11 Feb 2013 : Link

You might check the Backup Exec Remote Agent Utility security tab to see if there are media servers listed that are stale.

Remove any un-needed media servers and attempt to re-trust the server.

Regards.

Randey

0
Login to vote
Jonny Roadley's picture
Jonny Roadley
Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server. - Comment:12 Feb 2013 : Link

Tried that already... Server is trusted by the CAS and the two Media Servers.

Interestingly, this is a Windows 2003 cluster, SQL 2005 SP2 using mount points - it maybe trying to browse the mountpoints that could be the issue.

That said, we have 2008R2 SQL clusters migrated fine!

 

0
Login to vote
dedupe-works's picture
dedupe-works Symantec Employee
Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server. - Comment:12 Feb 2013 : Link

Start a new forum post on it. This doesn't sound like the same issue.

Regards.

Randey

0
Login to vote
peteriss's picture
peteriss
Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server. - Comment:25 Jul 2011 : Link

Hi,

I am new to Symantec Backup Exec. We have installed Symantec Backup Exec 2010 R3 and pushed agents to our Windows servers.

We are trying to set up backup jobs, but when selecting any server from list console hangs. We can only expand local server where Backup Exec is installed.

And also all remote servers show yellow exclamation pointer in the selection list.

Is this the same issue?

 

Thanks,

Peteris

0
Login to vote
dedupe-works's picture
dedupe-works Symantec Employee Accredited
Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server. - Comment:26 Jul 2011 : Link

Peteriss -

Thank you for your reply.

Open a new backup, right click a remote server, and select "Establish trust relationship" from the context menu.

Refer to this document for enabling and troubleshooting assistance.

http://www.symantec.com/docs/TECH158716

 

If the document does not assist with the issue, I would suggest making a support case.

Regards.

Randey

0
Login to vote
dedupe-works's picture
dedupe-works Symantec Employee Accredited
Backup Exec selection list hangs when attempting to establish an SSL trust with a remote server. - Comment:12 Jul 2011 : Link

This issue is currently under investigation by Symantec Corporation.

Regards.

Randey

0
Login to vote