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Backup Exec System Recovery (BESR) / Symantec System Recovery (SSR) backup job user credential are unable to be updated.

Created: 03 Jun 2011
David F's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Editing the password credential using the console/UI's Define Backup Wizard | Backup Destinations 
within a standalone / non-managed BESR/SSR installation does not change the backup job's cached credentials.

Environment

Windows OS based BESR/SSR clients.

Solution

WORKAROUND: Stop the BESR / SSR service, follow the steps outline in the technote listed below, and re-create the backup schedule/job.

www.symantec.com/business/support/index