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Backup Exec System Recovery or Symantec System Recovery is unable to backup to or restore from a SATA connected RDX 1000 storage device.

Created: 22 Jun 2011
David F's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Under construction
Tech Note: More Information

Problem

When attempting to backup to or restore from a SATA connected RDX 1000 storage device the job fails with error.

Error

Backing up:

Error EBAB03F1: The request could not be performed because of an I/O device error."

Restore:

RDX drive not detected.

Cause

SATA connected RDX storage devices are not supported in the current builds of Backup Exec System Recovery or Symantec System Recovery .

Solution

Workaround: Use a USB connected RDX storage device.