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Backups of large volume fail around 92% due to crash in VProImaging.dll when using Backup Exec System Recovery (BESR).

Created: 25 Jan 2011 • Updated: 09 May 2011
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Backups of a large (1TB) USB-attached volume fail around 92% due to a crash in VProImaging.dll with Backup Exec System Recovery (BESR).

Errors seen:

Faulting application VProSvc.exe, version 9.0.2.37914, faulting module VProImaging.dll, version 9.0.2.37914, fault address 0x00676a2f.

The exception unknown software exception (0x40000015).

NOTE: At the time of writing, no workaround is available.