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Backups of System Reserved partition intermittently hang at 5% when using Symantec System Recovery (SSR).

Created: 14 Mar 2012 • Updated: 28 Aug 2012 | 3 comments
Chris Riley's picture
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

Problem

Backups of System Reserved partition intermittently hang at 5% when using Symantec System Recovery (SSR).

When this issue occurs, VProSvc.exe takes up around 50% CPU.

The issue is seen when backing up to a network location (i.e. network share) but has also been seen when backup destination is set to a local device (i.e. USB drive).

Environment

Windows 2008 R2

Windows 7

Solution

No workaround is currently available.

When the issue occurs, end the process for VProSvc.exe in Task Manager which will cancel the active backup and return the CPU level back to an acceptable level.

Comments 3 CommentsJump to latest comment

Rsit's picture

Hi you all,

I have a simalar error:

problem for case is:

There is a Microsoft SBS2011 running SSR 2011 (10.0.3.45857) as a hyper-v client on hyper v server core 2008 r2

Every 3 - 4 days (scheduled incremental once a day and full twice a month) backup hangs on 5% > server has to be restarted > but it hangs on shutdown!! > so I power of and power it on again (manager hyper v) > restart job results in reconciling volume’s > after this mostly incremental succeeds!

It seems to hang on the service (seen in taskmanager): VProSvc.exe *32

There is a script stopping all services and starting it after shadow copy

When error command: vssadmin list writers results in:

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool

(C) Copyright 2001-2005 Microsoft Corp.

Waiting for responses.

These may be delayed if a shadow copy is being prepared.

Normally there are no errors here!

Please HELP

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Jokada's picture

is there a location / procedure to obtain the Private Fix?

Thank you

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Chris Riley's picture

You will need to open a case with support and then ask for it to be escalated to backline level.

Hope that helps.

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