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Booting off the Symantec Recovery Disk (SRD) fails with 'install exited abnormally [1/1]'.

Created: 06 Feb 2012 • Updated: 28 Aug 2012
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

Problem

When booting off the Symantec Recovery Disk (SRD) for Linux, the boot process fails (after selecting the keyboard type) with the error below.

Error

install exited abnormally [1/1]

sending termination signals...done

sending kill signals...done

Environment

Red Hat Enterprise Server x64

HP ProLiant BL460c G6

Solution

At the time of writing, there is no workaround.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.