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Client machines randomly losing their Symantec System Recovery license and are temporarily placed into trial expired mode.

Created: 17 Nov 2011 | 4 comments
Chris Riley's picture
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

In a Symantec System Recovery Management Solution (SSR-MS) environment, where client licenses are managed using policies, client machines are randomly losing their Symantec System Recovery (SSR) license. The clients are then temporarily placed into trial expired mode.

If SMTP notification is enabled, the administrator will receive email alerts from the affected client machine(s) - see example email below:

Notification Type: Error
Priority: High
Description: Error EC8F1C25: Your trial version of Symantec System Recovery 2011 has expired.
To continue system protection please visit our web site.
Error EBAB03F1: Operation aborted.
Details: Operation aborted

Error

The following will be seen in the application event log:

Error EC8F1C25: Your trial version of Symantec System Recovery 2011 has expired.
To continue system protection please visit our web site.
Error EBAB03F1: Operation aborted. (UMI:V-281-3215-7205)

Environment

Symantec System Recovery Management Solution (SSR-MS) 2011

Symantec System Recovery (SSR) 2011

Windows XP SP3 x86

Solution

At the current time, there is no workaround to this issue.

Comments 4 CommentsJump to latest comment

Chris Riley's picture

Tyler,

Your description of the problem you are experiencing does not appear to match the issue that has been reported (i.e. this known issue). I would recommend that you open a case with Technical Support so that your issue can be investigated further.

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Tyler Albright's picture

I have done that a few months ago with same issue on version SSR 2010. The only solution that tech support had was to un-install and re-install. And that is not a real solution. How many times do I have to do that to make it work? This version of the console has never worked correctly and we all know it. It seems no one there , at Symantec, wants to admit that. They just put out new versions to hope it corrects the problem. Which it has not.

Let's see if I recall right, we recieved the first release late 2010. Then another upgrade in late March 2011 another in May, another in July I believe and yet another in September. None of them have successfully worked for us.

Tyler

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Chris Riley's picture

I agree that uninstall/reinstall is not a solution. I would recommend that you pursue this via support again and deny this solution (if it's presented to you again) and request that the case is escalated further up the chain so that this can be investigated properly.

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Tyler Albright's picture

I have several machines Desktop and Server that will not accept a license from the SSR Solution Manager at all. If I remove the Management Solution Agent from the Machines and Activate it manually, It activates without any problem. Why is this happening? This is what, the 4Th upgrade this year I believe. 8.5 Manager we did not experience this problem. We have been using this software since it was known as V2i Protector before Symantec purchased Powerquest. I have experinced all of the upgrades and this has been almost the worst Console that I have worked with. Infact, in another IT Dept right next door to us, They have removed SSR server from the network and are backing up locally to usb drives because of all the problems they were having. Although they only have around 50 to backup. Our department has over 500 desktops and 12 Servers. If anyone has any suggestions, please comment. And if tech support is looking at this please feel free to contact me.

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