Problem

Corrupt recovery points are not automatically removed from backup destination when using Symantec System Recovery (SSR) 2011.

This is caused by a client machine being disconnected from the network during an active backup and when the backup is writing to a network share. SSR will fail the backup, because the backup destination is no longer available, but the resulting recovery point is corrupt due to the backup being interrupted.

This can cause the following issues:

    Corrupt recovery points using up uneccessary space on the backup destination
    Corrupt recovery points causing the backup set to be 'broken' (i.e. the recovery point 'chain' is broken)

Solution

The only workarounds that are currently available are:

    Manually delete the corrupt recovery points
    Educate end users to not disconnect their machines from the network during an active backup

This issue is currently under investigation by Symantec Corporation.

Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.