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Crash in V2iBrowser.exe/GranularRestore.exe when attempting to open a recovery point using Symantec System Recovery (SSR).

Created: 17 May 2012
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

When attempting to open a recovery point using the Recovery Point Browser or the Granular Restore Option, crashes are seen in V2iBrowser.exe and GranularRestore.exe. These can be seen in the Windows event logs (see example below).

Error

Faulting application V2iBrowser.exe, version 10.0.2.44074, faulting module V2iBrowser.exe, version 10.0.2.44074, fault address 0x004dcf7e.

Environment

Windows SBS 2011 Standard

Solution

At the current time, there is no workaround available.

Customers experiencing this issue are encouraged to contact Symantec Technical Support for further assistance.