Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

Duplicate job for AVVI backup from Deduplication to Disk or Tape fails with error “0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib.”

Created: 08 Feb 2012
Riyaj S's picture
0
Votes
Login to vote
Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Minor functionality
Status: Investigating/gathering information
Tech Note: More Information

 

Problem

Duplicate job for AVVI backup from Deduplication to Disk or Tape fails with error “0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib.”

Error

0xe0009578 - Unable to copy the virtual machine disk using the VMware VixDiskLib.

Solution
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see  http://www.symantec.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

NOTE:
Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.