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Duplicate NSEs are generated when policies are enabled or modified in Symantec System Recovery Management Solution (SSR-MS).

Created: 13 Jun 2013
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

When enabling or modifying policies in Symantec System Recovery Management Solution (SSR-MS), duplicate NSEs are generated by the SSR Plug-in on the client machines. This in turn causes a performance issue on the Symantec Management Platform (SMP) server as it struggles to process all of these events in a timely manner.

This is typically only an issue in environments where a large number (several thousand) of clients are being managed by SSR-MS.

Environment

SSR-MS 2013

Symantec Management Platform (SMP)

Solution

The only workaround currently available is to limit the number of policy changes being made or to stagger the changes to 'groups' of clients rather than applying the new (or changed) policy to all clients.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.