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Email contents show garbled characters when previewed (and restored) using the Granular Restore Option (GRO).

Created: 20 Aug 2012 • Updated: 16 Oct 2012
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

Problem

When previewing an email message in the Granular Restore Option (GRO), the contents of some messages appear as garbled characters (see Figure 1 for an example). The contents of the message also appears garbled when restoring using GRO.

Solution

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.