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Exchange 2010 GRT restore of individual emails fails with error “The resource credentials for the restore job were unable to create a role assignment for ApplicationImpersonation”

Created: 12 Nov 2012
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Product(s): Backup Exec - 2012, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Exchange 2010 GRT restore of individual emails fails with error “The resource credentials for the restore job were unable to create a role assignment for ApplicationImpersonation”.

Beremote logs on Client Access Server server shows following error:

[10164]  [fsys\shared]        - EnsureEwsPermissions returned e00003c3
[10164]  [fsys\mb2]           - FATAL: failed to aquire EWS ApplicationImpersonation rights
[10164]  [fsys\shared]        - GetMailboxInfo returned e00003c3 ->
[10164]  [fsys\shared]        - GetMailboxInfo returned e00003c3 ->

For more information please check the following article

http://www.symantec.com/docs/TECH199611