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Exchange 2010 Mailbox restore fails with unknown MAPI errors when the option “Recreate user accounts and mailboxes if they do not already exist on the destination server” is selected

Created: 19 Jul 2012
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Product(s): Backup Exec, Backup Exec - 2010, Backup Exec - 2012
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Restore job for a Exchange 2010 Mailbox fails with error “0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors” when the option “Recreate user accounts and mailboxes if they do not already exist on the destination server” is selected in the restore job and the user account and its mailbox is deleted and purged from Exchange and Active Directory.

Beremote.log from Exchange 2010 CAS server shows following errors:

[7192] [fsys\mb2]           - Checking Permissions for EWS
[7192] [fsys\mb2]           - SendSeedMSG: Faied on remote server 80004003.
[7192] [fsys\mb2]           - SendSeedMSG FAILED! RC = 0x00000000
[7192] [fsys\mb2]           - MapiAdmin::GetMboxList: m_msgStoreDB->GetMailboxTable Failed!  hr = 0x80004003
[7192] [ndmp\loops]         - Error: OpenObj returns extended error e00002f8

For more details on this incident, please refer the following article..

http://www.symantec.com/docs/TECH193291