Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

FATAL ERROR: Error 1714.The older version of Symantec Backup Exec Remote Agent for Windows Systems cannot be removed. Contact your technical support group.

Created: 17 Jun 2011 • Updated: 17 Jun 2011 | 3 comments
dedupe-works's picture
7
Votes
Login to vote
Me Too!I have the same issue
Product(s): Backup Exec, Backup Exec - 2010
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Automatic removal of a previous Remote Agent may fail with the error below.

FATAL ERROR: Error 1714.The older version of Symantec
Backup Exec Remote Agent for Windows Systems cannot be removed. Contact your
technical support group.

For more information, please see the related tech note.

Comments 3 CommentsJump to latest comment

Frankenherder's picture

same issue!  cannot unistall BUexec V9 agent.  Now am missing a huge backup window!

Will open a case asap!

Matt

0
Login to vote
Wallace44's picture

I cannot believe that this issue is just left as "Under Investigation".

Not being able to install a remote agent, to back up a server, to me is a MAJOR issue. Why even haven backup exec if you can't install the agent to complete a proper backup.

Ridiculous.

On a side note, I had the same issue. Fixed it by downloading Windows Install cleanup Utility. Went through the list and removed everything symantec backup exec remote agent related.

The install went fine straight after that.

Thanks.

0
Login to vote
dedupe-works's picture

This issue is currently under investigation by Symantec Corporation.

Regards.

Randey

0
Login to vote