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Granular Recovery Technology restore job from backup set of Hyper-V guest machine on tape fails with 0xe0009b61

Created: 27 Feb 2013
smashimo's picture
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Product(s): Backup Exec, Backup Exec - 2012
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

The Granular Recovery Technology (GRT) restore job from the backup set of a Hyper-V guest machine on tape fails with 0xe0009b61 error. This issue occurs only when a media server is a Hyper-V host machine and a logon credential for the guest machine is different from that for the media server.

To work around the issue, please select 'To a different location' and enter the original location to Drive and Path fields on the 'Where do you want to restore the data?' page in the Restore Wizard as if a redirect restore is performed. Please note that a correct server logon account for the Hyper-V guest machine should be chosen on that page as well.

This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH203342