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Granular Restore Option (GRO) hangs at the 'Preparing Storage Group' stage for approximately 2 hours.

Created: 17 Feb 2011 • Updated: 09 May 2011
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

When attempting to open a large recovery point set using the Granular Restore Option (GRO), the process hangs at the 'Preparing Storage Group' stage (Figure 1) for approximately 2 hours. This is observed even when the recovery points are stored on a local fixed disk.

If the recovery points are stored across the network (network share, NAS etc), this process may take considerably longer.

Cause:
At the time of writing, this has been seen when large (in excess of 200GB) Microsoft Exchange storage groups are included in the backup.
 
Workaround:
The only current workaround is to wait for the recovery points to open in GRO so that granular restore selections for Exchange are available.