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GRT enabled backup of a 1.6TB vmdk completes successfully, but silently fails during GRT processing in Backup Exec 2010 R3 when targeting a Deduplication Storage Folder

Created: 01 Aug 2012 • Updated: 24 Oct 2012 | 4 comments
dedupe-works's picture
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Me Too!I have the same issue
Product(s): Backup Exec - 2010, Backup Exec
Severity: Data threat/Security vulnerability
Status: Public fix available
Tech Note: More Information

GRT fails to locate the VMDK in the deduplication storage folder after successful backup of the large VMDK.

This prevents GRT restores from completing successfully if tested at a later time.

 

*UPDATE*

 

This issue is resolved in Backup Exec 2012 Hotfix 194470. (TECH194470).

This issue is resolved in Backup Exec 2010 Hotfix 194471. (TECH194471).

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_grimm's picture

I have the same issue but with BUE 2012 (fully patched as of 06/09/12).

This only happens with one server and only one .vmdk of that server, which is 1TB is size.

Restores from the C:\ drive of that server work fine.

This sucks as it is the main file server :-(

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dedupe-works's picture

_grimm - switch the server to a remote agent based backup until this is addressed.

Regards.

Randey

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_grimm's picture

I have thanks.

Have you had other reports of this affecting BUE2012 too? I've also noticed that when duplicating this server to tape I receive a success status, but the amount of data processed only equates to the C:\ drive which is 50GB, not the whole VM which would be 1050GB, which confirms that the 1TB .vmdk is not being stored correctly by Puredisk.

Any indication on if/when this may be fixed? I kind of amazed no-one has tried backing up a 1TB+ .vmdk to dedupe before now...

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dedupe-works's picture

I do have other cases currently with this issue already.

When the fix is released, this post will be updated in conjunction with the tech note describing the issue.

 

 

Regards.

Randey

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