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GRT Restore from a Vmware agent based incremental backup of a Virtual Machine fails with "Failed to mount one or more virtual disk images" error

Created: 19 Oct 2012 | 2 comments
DevG's picture
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Me Too!I have the same issue
Product(s): Backup Exec, Backup Exec - 2012
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Restore of individual file or folder from a Vmware agent based incremental backup of a VM fails with error “0xe0009741 - Failed to mount one or more virtual disk images”. Full and incremental Vmware agent GRT backup of the VM completes successfully and restore from Full backup works but the restore from only incremental GRT backup set fails.

For more details please refer to the following article:

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goyer's picture

And the problem is known since oct 2012 !!! Can Symantec give some time and money to make full backup?

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goyer's picture


Why this issue was not solved ? I think it's a critical issue because we can't restore file and that is the principal function of backup exec. Keep in mind that backup data is important but restore is the second part of the job...

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