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IDR: Wizard gives error message that it is not installed or credentials are not correct.

Created: 13 May 2011 • Updated: 19 Sep 2011 | 1 comment
Sam Dickens's picture
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Me Too!I have the same issue
Product(s): Backup Exec, Backup Exec - 2010
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

When running the Backup Exec Intelligent Disaster Recovery Preparation Wizard on the Media Server where IDR is installed a message pops up stating:

"Unable to find Backup Exec installation on ServerName. Ensure that the
proper credentials are used to connect to ServerName.

RESOLUTION:

This issue is caused by a connectivity issue with the Domain Controller.  When the IDR Wizard is run, the credentials are verified with the DC, if this cannot be verified the prompt to enter the credentials appears.

If the communications issue with the DC cannot be resolved this issue can be resolved by entering the local Administrator account credentials to run the IDR Wizard.

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Fensterbrecher's picture

The workaround will not work for me. The media server is also a DC, so it has no local admin ID.

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