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Incremental backup jobs fails intermittently with the Error EBAB0013

Created: 08 May 2011 • Updated: 07 Jun 2011
David F's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 8.x, Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Will not fix
Tech Note: More Information
Problem

Scheduled Backup Exec System Recovery (BESR) incremental backup jobs fails intermittently with error listed below. In most cases, after receiving this error, a manual launch of an incremental backup completes successfully.

 
Error

BESR  Logs:

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of (C:\), DATA (E:\).
Error EC8F03ED: Cannot create the recovery point.
Error EBAB0013: A test that safeguards the integrity of the program failed unexpectedly. CHECK failed, Computer::CreateImageFile: .\Computer.cpp(1453): guid != Guid() && sequence != 0xffffffff. (UMI:V-281-3215-6071)
 

Details:
Source: Backup Exec System Recovery

 
Environment

Windows based BESR client systems where a recovery point job has been implemented.

 
Cause

In some cases, another backup application utilizing VSS is scheduled to run a backup job as same time when a BESR incremental backup job is scheduled to run.

 
Solution

Workaround:

1. Change the BESR incremental backup job schedule to when there is no other backup job scheduled to run from any other backup software.