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Mailbox restores using the Granular Restore Option (GRO) fail with generic 'Restore failed' message.

Created: 14 Feb 2013
Chris Riley's picture
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Me Too!I have the same issue
Product(s): System Recovery
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information


Exchange mailbox restores using the Granular Restore Option (GRO) fail with generic 'Restore failed' message with Symantec System Recovery (SSR) 2013.


Restore failed

CreateMapi32() failed:0x80040154


Exchange 2003


Use SSR 2011 SP3 (10.0.3) for mailbox restores. SSR 2013 can still be used for Exchange server backups.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.