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Managed backups with command files sit in pending state for clients in DMZ.

Created: 22 Jan 2011 • Updated: 09 May 2011
David F's picture
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 8.x, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

 BESRM 8.5.7 and approx 26 clients that are sitting in their DMZ.
Managed backups of those clients work fine. However add command
files and the backups sit in a pending state.

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.