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No computers are seen when using Organizational Views/Groups in Symantec System Recovery Management Solution (SSR-MS) 2011.

Created: 29 May 2012 • Updated: 08 Jun 2012 | 2 comments
Chris Riley's picture
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

Problem

When using Organizational Views and Groups within the Symantec Management Platform (SMP) framework, no computers are seen via the 'Manage Tasks' page when selecting the organizational group within the Symantec System Recovery Management Solution (SSR-MS).

Cause

This issue was introduced with Service Pack 2 for Symantec Management Platform (SMP) 7.1.

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

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Chris Riley's picture

Please see the TechNote: http://www.symantec.com/docs/TECH189893.

A private fix is available but you will have to open a support case to get this fix. Please let me know what the case ID is and I will take ownership of the support case for you.

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PiotrKania's picture

Now I'm preparing configuration of 300 machines backup SSR. So I need any solution for this problem.

Thank you

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