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pcAnywhere Thin Host does not start automatically when using LightsOut Restore.

Created: 04 May 2012 • Updated: 29 Aug 2012
Chris Riley's picture
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

Problem

The pcAnywhere Thin Host does not start automatically when booting the Symantec Recovery Disk (SRD) using LightsOut Restore.

This is confirmed by running 'netstat -a' which shows that the recovery environment is not listening on ports 5631/5632 (as per http://www.symantec.com/docs/TECH106675).

Solution

Currently the only workaround to this issue is to manually start the pcAnywhere Thin Host from the network tab in the recovery environment.