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Post-command is not run if job fails with 0xe000810c even though 'Run post-command even if job fails' is specified

Created: 28 Feb 2013 • Updated: 28 Feb 2013
smashimo's picture
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Product(s): Backup Exec, Backup Exec - 2010, Backup Exec - 2012
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

A post-command is not run if the job fails with '0xe000810c - Physical Volume Library Drive not available.' even though 'Run post-command even if job fails' option is specified.

When the target device is offline, a backup job fails with 0xe000810c error. In this case, only pre-command is executed even if a post-command is also specified with 'Run post-command even if job fails' option.

This problem occurs only when 'On this Backup Exec server' option is chosen on Pre/Post Commands page. If 'On each server backed up' is selected, neither pre-command nor post-command is run when the job fails with 0xe000810c error.

This issue is currently under investigation by Symantec Corporation. For more information please check the following article.
http://www.symantec.com/docs/TECH203412