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RDX drive ejects cartridge during BESR backup

Created: 22 Jan 2011 | Updated: 09 May 2011
David F's picture
David F Symantec Employee Technical Support Accredited
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 8.x, Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

 Full backups work correctly, but all incremental backups eject the cartridge
and fail with:

-Cannot create the recovery point.
--Error E7D1000B: Unable to make directory 'L:/'.
---Error E7D10026: Unable to get attributes for 'L:/'.
----Error EBAB03F1: The parameter is incorrect.

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix.

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