Video Screencast Help

Recovery Point Set backups to Dell RD1000 fail ('E7D1001F Error: Can not write to the file').

Created: 17 May 2013
Chris Riley's picture
0
Votes
Login to vote
Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Symantec System Recovery (SSR) recovery point set backups to a Dell RD1000 drive fail with the error listed below.

File/Folder level backups to the same drive are successful.

Error

E7D1001F Error: Can not write to the file.
EBAB03F1 error: Unable to meet the demand due to an error in S. I / O Device
0xE7D1001F (Symantec System Recovery)
(UMI: V-281-3215-6071)

Environment

Dell RD1000

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.