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Redirected restores of individual documents from SharePoint GRT backups are successful with zero bytes restored.

Created: 03 Sep 2012
Chris Riley's picture
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Product(s): Backup Exec - 2010, Backup Exec
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Redirected restores of individual documents from SharePoint GRT (Granular Restore Technology) backups are successful with zero bytes restored.

The same documents can be successfully restored when doing a restore back to the original location. The entire contents of the document is restored in this scenario.

Environment

SharePoint 2007

Workaround:

Perform restore back to original location on SharePoint server.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.