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Remote Agent for Macintosh (RAMS) crashes at random intervals during backup.

Created: 10 Sep 2012
Chris Riley's picture
3
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Me Too!I have the same issue
Product(s): Backup Exec, Backup Exec - 2012
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

Remote Agent for Macintosh (RAMS) is crashing at random intervals during backups. The agent crash is inconsistent (i.e. can occur after 200MB or after 7TB of data has been backed up).

Error

V-79-57344-65297 - The Linux or Unix resource is not responding. Backup set canceled.

Final error: 0xe000ff11 - A communications failure has occurred with a Linux or Unix resource.
Final error category: Resource Errors

Environment

Mac OSX 10.6.4 - 10.6.8

Solution

At the time of writing, there is no workaround available.

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.