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Remote Agent for Windows Server, configured as a Remote Agent for Deduplication, may crash after Device and Media service restart on the Backup Exec Media Server.

Created: 08 Jul 2011 • Updated: 11 Jul 2011 | 2 comments
dedupe-works's picture
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Me Too!I have the same issue
Product(s): Backup Exec, Backup Exec - 2010
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

The Remote Agent may crash on a remote server configured as a Remote Agent for Deduplication after services are restarted on the Backup Exec Media server.

Event log error -

Type :  Error
Event :  1000
Source :  Application Error
Category : Application Crashing Events
Description:
Faulting application name: beremote.exe, version: 13.0.5204.0, time stamp:
0x4d976a80
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000008

For more information, please see the related tech note.

Comments 2 CommentsJump to latest comment

dedupe-works's picture

A supported hotfix has been made available for this issue. Please contact Symantec Technical Support to obtain this fix. This hotfix has not yet gone through any extensive Q&A testing. Consequently, if you are not adversely affected by this problem and have a satisfactory temporary workaround in place, we recommend that you wait for the public release of this hotfix

Regards.

Randey

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dedupe-works's picture

This issue is currently under investigation by Symantec Corporation.

Customers experiencing this issue are encouraged to contact Symantec Technical Support as data is still being collected to assist in resolving this issue.

Regards.

Randey

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