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Restores of Windows 7 machines fail at 99% ('An attempt was made to reference a token that does not exist').

Created: 20 Jul 2012 • Updated: 06 Aug 2012
Chris Riley's picture
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Private fix ready
Tech Note: More Information

Problem

Restore Anyware, using the Symantec System Recovery (SSR) recovery disk (SRD), of Windows 7 fails at 99% with the error shown below (Figure 1).

Error

Error EBAB03EE: Operating System API 2,017 failed.
Error 000003F0: An attempt was made to reference a token that does not exist.

Environment

Windows 7

Cause

The issue is seen when the source machine does not contain the 'default' entry in the Windows Boot Manager section of the BCD. This can be verified by using the BCDEDIT command on the source machine.

More details on the BCDEDIT command can be found here: http://technet.microsoft.com/en-us/library/cc70966...

Solution

There is currently no solution or workaround to this problem. It has been observed that the machine will boot successfully following the restore despite the error at 99%.

This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://www.symantec.com