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Running the Backup Exec System Recovery (BESR) 2010 uninstall.bat file may cause some applications to go into 'repair mode'.

Created: 07 Jun 2012 • Updated: 22 Jun 2012
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Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - BESR 2010, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Public fix available
Tech Note: More Information

Problem

Running the Backup Exec System Recovery (BESR) 2010 uninstall.bat file (http://www.symantec.com/docs/TECH76289) may cause some applications to go into 'repair mode' (see Figure 1 as an example).

Figure 1:

Environment

Windows 2008 Standard SP2 x86

Solution

Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns.  For information on how to contact Symantec Sales, please see http://www.symantec.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.