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Server blue screens when the Symantec System Recovery (SSR) service is started.

Created: 20 Mar 2012 | 1 comment
Chris Riley's picture
Chris Riley Symantec Employee Technical Support Accredited
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Me Too!I have the same issue
Product(s): Symantec System Recovery (formerly Backup Exec System Recovery) - SSR 2011, Symantec System Recovery (formerly Backup Exec System Recovery)
Severity: Non-data threatening / major functionality
Status: Investigating/gathering information
Tech Note: More Information

Problem

The Symantec System Recovery (SSR) service (VProSvc.exe) causes a blue screen to occur when it is started.

A blue screen has also been seen when a backup starts or when the SSR user interface (UI) is launched.

Environment

Windows 2003 SP2 x86 Enterprise Edition (virtual machine running on Hyper-V)

Solution

At the time of writing, there is no workaround. This article will be updated when a workaround or solution is available.

Known Issue Filed Under:
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Comments 1 Comment • Jump to latest comment

YellowPlus4's picture
YellowPlus4
Server blue screens when the Symantec System Recovery (SSR) service is started. - Comment:20 May 2012 : Link

I have observerd the same issue on SBS2011 running Hyper-V.  BSOD on backup and trying to open the SSR User interface.

Current version of SSR downloaded last week.

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